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Returns and Refunds Policy
Last updated: 2026-06-12
Sales through this online store are made exclusively to business partners — authorized distributors and installers — on a business-to-business (B2B) basis. Orders may include both in-stock products and products configured and made to order following technical validation by a MCA Grup consultant.
Returns and refunds
As sales through this store are not made to individual consumers, the consumer right of withdrawal does not apply. Orders placed through this store are not eligible for return or refund on that basis, whether the products are in stock or made to order.
Defective or non-conforming products
We remain liable for the conformity of delivered products in accordance with applicable commercial law and the agreed contractual terms. If a delivered product is defective or non-conforming, the partner may contact us within 30 days of delivery, using the details below, for assessment, replacement, or remedy in accordance with the distribution agreement.